Advanced Lamps, LLC provides a 180 day
warranty on all A.L. lamps for any brand purchased after April 18, 2011, 120 days for lamps purchased prior for faults due to defective materials
or workmanship. The warranty commences from the day of purchase through Advanced
Lamps and is extended if the manufacturer's warranty is longer than 90 days
(Toshiba parts only).
valid period for a refund starts from the original date of purchase and lasts
for 30 days. Opening an RMA would be the first step in starting this process
***Any non-lamps may not apply to the Advanced Lamps return policy. This
information can be obtained by request at Returns@AdvancedLamps.com.
Requesting a Return Merchandise Authorization (R.M.A.)
This process initiates a refund or exchange. Pending your request to
email@example.com, a RMA
questionnaire will be sent to you via e-mail from the returns department. This
must be completely filled out and sent electronically back to the returns
department; leaving no questions unanswered will expedite this process. The
returns personnel will have 24-48 business hours to process your RMA. It is this
department that will alert you with the proper steps to proceed once the RMA is
open and processing.
Once an RMA number is given it
remains valid for 10 business days (two weeks). If the lamps are not received in
that time, the RMA will be closed and a new one must be initiated..
Be advised return shipping is expected of the customer. We pride ourselves in having low and affordable prices compared to our competitors. We see it more beneficial to provide instant savings versus escalated prices to provide shipping labels as other companies do. Also, make sure when mailing in your product for an exchange or refund, item(s) are fully insured. If failed to do so, Advanced Lamps does not reserve the right to be accountable for product being lost or damaged in transit. The shipper is responsible for making sure the package is shipped safely to the recipient.
Broken in transit
Breakages must be
reported within five working days of receipt of delivery to enable us to claim
with our carriers. Unfortunately, any claim outside of this period cannot be
Ordered in error / No longer required
If you have ordered the wrong item by mistake or your customer no longer
requires the lamp, you will have 30 days from the day of invoice to request the
return. These lamps must come back in perfect condition, and in most cases we
will take the lamp back subject to a 25 % restocking fee.
If an item does not work or stops working by
what appears to be a product defect, please use the returns system to
get the lamp back to us. We will then determine the fault with the
relevant manufacturer and credit the lamp in full if applicable.
Generally, upon arrival, all
lamps undergo a series of three thorough tests with cool down periods. Function
ability, brightness, physical appearance and condition of the product are
observed and taken into account. It is not until this process has been completed
that the bulb is determined to be defective. If the bulb is not defective, a
restocking fee will be applied.
In addition, any opened, altered product
box, and/or incorrectly ordered product(s) will be subject to a restocking fee
of up to 25% or possibly refused. As a reseller, a used, opened item has lost
value. Furthermore, our testing is timely and costly as these tests are
conducted manually. Re-stocking fees are on a no haggle basis and are not
IIf a replacement is required ahead of the unit being assessed,
please place a new order (Please contact our sales dept to set up an Advance
Important Notice: Many manufacturers refuse
to recognize a warranty claim without the serial number of the projector,
therefore failure to provide it within the warranty period may invalidate our
ability to support the claim.
Incorrect product supplied
We work hard to ensure the right product is shipped to you but in the event
that an incorrect item is shipped we will credit the lamp in full once returned.
Please consult with our sales team before ordering a replacement to ensure that
we do not repeat the error. Be sure to make this claim within 30 days of the receipt of your item. As with any order, after 30 days we will not be able to process a return or exchange for you.
Please note that in all
circumstances a Return Merchandise Authorization (R.M.A.) number must be
obtained before returning your purchase. You can obtain a Return Merchandise Authorization by contacting the Advanced Lamps Returns Department via email at Returns@AdvancedLamps.com. Shipments received with no prior authorization will be refused and returned to sender.
Products must be returned in their original packaging where available, which must not be defaced in any way, consequently, we
recommend that they should be shipped inside additional packaging where fragile items are present. Advanced Lamps will not be held responsible for items damaged or lost in transit to our facility, please be sure to purchase shipping insurance through a recommended carrier to avoid personal loss. Recommended carriers are UPS and FedEx. Unfortunately,
because it will limit our ability to resell your returned items at full value if they are not returned in the exact condition they left our warehouse, we reserve the right to levy an increased restocking charge
or reject the goods.